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Policies

At The Refinery Salon we pride ourselves on being transparent about our policies with all of our clients. If you have any questions about any policy below please feel free to contact our team.

Cancellation / No-Show Policy

Due to the popularity and demand for The Refinery Salon services, we would appreciate your understanding and cooperation. We reserve the right to charge a fee for appointments that are cancelled without 24-hour notification.

 

Cancellations or rescheduling of appointments require a notice prior to 5 p.m. the day before your scheduled service. All services booked with our Senior Director (owner), Artistic Director and Senior Stylists require a current credit card and a 24-hour notice of changes and cancellations. Appointments not cancelled within this time frame will be charged 50 percent of the service value. If using a gift certificate, clients will be issued a salon dollar amount for half of the appointment fee.

Children

Please refrain from bringing children under the age of 12 unless they are accompanied by an adult that is not receiving a service, this ensures the safety of everyone.

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